Privacy Policy
Last updated: June 2026
1. Who We Are
OvenRepair.uk is operated by a sole trader providing specialist electrical repairs for electric ovens, cookers, hobs and range cookers in Colchester and surrounding areas within approximately 20 miles. Our contact email is hello@ovenrepairs.co.uk and our telephone number is 01206 43 43 43.
We are the data controller for personal information collected through this website.
2. What Data We Collect
We may collect the following types of personal data:
- Contact details — your name, telephone number, email address and postcode when you submit a booking or enquiry form.
- Appliance details — brand, fault description and age of your appliance, provided voluntarily to help us prepare for your repair.
- Usage data — pages visited, time on site, device type and approximate location via anonymised analytics (see Cookies section below).
- Communications — any messages sent to us via email, WhatsApp or telephone.
3. How We Use Your Data
We use your personal data to:
- Respond to your booking request or enquiry and arrange a repair visit.
- Provide a repair estimate or diagnosis result.
- Contact you regarding your appointment, parts availability or follow-up.
- Comply with legal obligations (e.g. financial records for HMRC).
- Improve our website and services through anonymised usage analysis.
We do not use your data for unsolicited marketing, and we do not sell your data to third parties.
4. Legal Basis for Processing
We process your data under the following lawful bases under UK GDPR:
- Contract performance — processing necessary to carry out a repair service you have requested.
- Legitimate interests — improving our service and responding to enquiries in a timely manner.
- Legal obligation — retaining financial records as required by HMRC.
- Consent — where you have actively opted in to marketing communications (we do not currently send marketing emails).
5. How Long We Keep Your Data
- Booking and repair records are retained for up to 6 years for accounting and warranty purposes.
- Enquiry data where no repair takes place is deleted after 12 months.
- Anonymised analytics data may be retained indefinitely.
6. Who We Share Data With
We do not sell or rent your personal data. We may share data with:
- Appliance IQ — our parent platform, which may receive anonymised assessment data from the Repair vs Replace Calculator for service improvement purposes. No personally identifiable information is shared.
- HMRC — where legally required for tax reporting.
- Service providers — such as email or scheduling tools used solely to deliver our service, under appropriate data processing agreements.
7. Your Rights Under UK GDPR
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your data where there is no legitimate reason to retain it.
- Restriction — ask us to limit how we use your data.
- Portability — receive your data in a structured, machine-readable format.
- Object — object to processing based on legitimate interests.
- Withdraw consent — where processing is based on consent, you may withdraw at any time.
To exercise any of these rights, please email hello@ovenrepairs.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| Essential session cookies | Strictly necessary | Allow the website to function correctly | Session |
| Analytics cookies | Performance | Anonymised data to understand how visitors use the site (no personal identifiers) | Up to 2 years |
You can control cookies through your browser settings. Blocking essential cookies may affect how the site functions. We do not use advertising or tracking cookies.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS. Booking data submitted via forms is transmitted securely and stored with access restricted to the business owner.
10. Third-Party Links
This website may contain links to third-party sites (such as Appliance IQ or worldcloud.co.uk). We are not responsible for the privacy practices of those sites. Please review their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the site after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: hello@ovenrepairs.co.uk
- Phone: 01206 43 43 43
- WhatsApp: 07956 490 722